JavaScript Starter Support
We can help with editing, JavaScriptCore, lessons, and local projects.
Support email: ministep@dozen.network
Company: Dozen Network Technology Co., Ltd.
When contacting us
- Include app version, build, device, and OS;
- Describe reproduction steps and the complete error;
- Say whether it occurs on iPhone, iPad, or Mac; and
- Include runtime diagnostic results when relevant.
Remove passwords, keys, personal information, and unrelated source code before sending a reproduction.
Frequently asked questions
Does it require an account or network?
Editing, running, and lessons work locally. Network access is needed for purchases, restoring purchases, and update checks.
How do I restore a project?
Open Deleted Projects in Settings and restore it. Uninstalling or clearing app data can permanently remove local projects.
How do I restore IDE Pro?
Open IDE Pro in Settings and choose Restore Purchases with the same Apple Account used to buy it.