Python Starter Support
We can help with editing, the Python runtime, lessons, and local projects.
Support email: ministep@dozen.network
Company: Dozen Network Technology Co., Ltd.
When contacting us
- Include the app version, build, device, and OS version;
- Describe the steps and include the complete error message;
- Say whether the issue occurs on iPhone, iPad, or Mac; and
- Include Runtime Diagnostics results for an iOS runtime issue.
Remove passwords, keys, personal information, and unrelated source code before sending a reproduction.
Frequently asked questions
Does the app require an account or network?
Editing, running, and lessons work locally. Network access is needed for purchases, restoring purchases, and update checks.
Why does iPhone show CPython 3.14?
iPhone, iPad, and Mac use the CPython 3.14 runtime bundled with the app.
How do I restore a project?
Open Deleted Projects in Settings and restore it. Uninstalling the app or clearing its data can permanently remove local projects.
How do I restore IDE Pro?
Open IDE Pro in Settings and choose Restore Purchases with the same Apple Account used to buy it.