TypeWords Support

We can help with word lists, typing, level progress, scores, and display issues.

Company: Dozen Network Technology Co., Ltd.

What to include when contacting us

When the issue occurred and the steps that led to it;
Your app version, device model, and iOS version;
The word list, unit number, and relevant screenshots;
Whether you use an external keyboard and the current keyboard language.

Frequently asked questions

Why is my progress missing?

Your selected word list, practice progress, and scores are stored locally on your device. Data may not be recoverable after uninstalling the app, clearing app data, changing devices, or a device failure.

Why can’t I continue typing?

Check that the game is not paused, switch to an English keyboard, and try again. If you use an external keyboard, check its connection and the current input method.

Do I need an internet connection or an account?

No registration or sign-in is required. You can practice offline with word lists included with the app or already downloaded. An internet connection is required to fetch online word list and product catalogs, download or update word lists, and purchase or restore paid word lists.

Why can’t I download a word list or restore a purchase?

Check your internet connection and try again later. Purchasing or restoring paid word lists also requires available App Store services and the Apple Account used for the original purchase. If the problem continues, contact us at the email address above.